Perfect Furniture

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Terms & Conditions

These terms and conditions apply to the use of our website and to all transactions between yourself and our company. We reserve the right to alter these terms and conditions without notice.

Orders
Payment
Pricing
Products
Delivery
Data Collection and Use of Information
Liability
Copyright

Orders

Orders can be placed online through our secure server, by telephone, or by faxing or posting a completed copy of the Perfect Furniture order form.

When you purchase from us, you will be asked to provide your full name, email address, home address, delivery address (if different from your home address), credit or debit card number with expiry date and details of how you discovered us. This information allows us to process your order effectively and to notify you of your order status. We also ask you for daytime and evening telephone numbers. This enables us to contact you if there is a problem with your order and to arrange delivery. In most cases (deliveries outside of Nottinghamshire), these numbers will be given to our outside carriers for them to arrange a delivery date.

Order acceptance and the completion of the contract between you and us will take place when the order is paid for in full and dispatched. Non-acceptance of an order may be as a result of one of the following:

The product selected being out of stock or discontinued.
The failure to gain authorisation for your payment.
The identification of a pricing or product description error.

We reserve the right to reject any offer from you to purchase at any time.

Payment

Orders placed online
We only accept payment by credit or debit cards on orders placed online. Full payment is taken on placement of the order and the balance is taken on dispatch. To ensure that shopping online with us is secure, your credit/debit card details will be encrypted to prevent other internet users from accessing them. We accept payment by the following cards:

Switch/Maestro
Mastercard
Visa
Visa Delta
JCB
Solo

Orders placed by telephone, fax or by post
We can accept payment by the credit or debit cards and to the conditions set above. We can accept payment by cheque, however goods will not be dispatched until funds are cleared.

Pricing

Prices shown on this website are inclusive of VAT at the current rate of 15%.

We try to ensure that the prices on our website are accurate and error free. If we discover an error in the pricing of the goods in your order, we will inform you as soon as possible using the contact details you provide. We will give you the option of reconfirming your order at the correct price or cancelling it. No payment is taken until orders are checked manually.

Products

We reserve the right to improve, alter or modify designs without prior notification.

All sizes are approximate and cannot be guaranteed. All sofas and chairs are hand made by individual craftsmen and some allowance must be given.

We cannot guarantee the exact appearance and colour of fabrics featured on this website. Colours vary depending on the resolution and screen type of your computer. If an exact colour match is required, please request a stock cutting of fabric. Please email sales@perfect-furniture.co.uk or call us on 0115 9241 269.

Accessories featured in product images are for display purposes only and are not included unless specified.

Delivery

Usual delivery time for upholstered products is 6-8 weeks. For certain periods of the year (i.e. holiday periods), delivery periods may be extended. An approximate delivery time, by calendar week, will be advised in your order acknowledgement. When your order is ready for dispatch, we will contact you via email or telephone to confirm that you are ready for delivery. Your order will only be dispatched to our carriers when you have confirmed that you are ready to accept it.

We will endeavour to deliver to the room of choice, but will not move your possessions, remove doors off hinges or take out windows to do this. We reserve the right to refuse or abort a delivery if:

There is a risk of Health & Safety injury to the delivery crew by completing the delivery.
There is a risk of damage to property/product if final delivery is attempted.
There is no adult on-site (persons over the age of 18) to receive the delivery.
There is inadequate or restricted vehicle access. (clearance for a 'dustcart' sized vehicle is needed).

Customers are required to provide:

Adequate access to the property and room of choice (please check your door and room clearances to the product sizes given).
That exterior and internal doors are taken off hinges if you feel it may be necessary.
There is an adult (persons over the age of 18) on-site to receive the delivery.
Adequate access to the property for a 'dustcart' sized vehicle.

Second, refused or aborted deliveries
Where a delivery is attempted following a pre-call and a delivery date agreed and there is no one to receive it a charge will be levied.

Delivery may be refused or aborted if:

There is a risk of Health & Safety injury to the delivery crew by completing the delivery.
There is a risk of damage to property/product if final delivery is attempted.
There is no adult on-site (persons over the age of 18) to receive the delivery.
There is inadequate or restricted vehicle access. (clearance for a 'dustcart' sized vehicle is needed).

In all instances, a separate charge for a second delivery is applicable and we must receive payment before an alternative delivery can be arranged. For orders that were originally processed with a credit/debit card, we will take this payment automatically.

Delivery of smaller items
Delivery of smaller items and accessories will be via an outside carrier, normally within 2 weeks of order. Charges for items will be calculate separately for each individual order and charged based on the volume and weight of the product.

Deliveries outside of UK mainland
Unfortunately we do not offer a delivery service outside of the UK mainland.

Returns
Returns will only be accepted if the order is incorrect or faulty. Any returns must be authorised and arranged by the company. To arrange a return, please email sales@perfect-furniture.co.uk or call us on 0115 9241 269.

Data Collection and Use of Information

We will only collect personal data from you that is relevant to us to enable us to fulfill our orders with you, provide you with the service you expect and help us to develop and improve the design and layout of our website. In accordance with UK Data Protection, we will ensure that this data is collected and stored in a safe and secure environment.

We will not sell, trade or rent your personal information to outside companies.

You agree that we may use the information we collect to occasionally notify you about important functionality changes to our website, new services and special offers. If you do not wish to receive this information, you will have checked the appropriate box when placing an order. If you subsequently change your mind about receiving emails from us, we will give you the option to tell us that you no longer wish to receive them.

Liability

All goods are supplied on the condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods. This does not affect your statutory rights as a consumer.

Copyright

All design, images and text on this website remain the copyright of PF Collections Limited and must not be altered, copied or reproduced without permission.

Any further questions?

If you have any further questions, please do not hesitate to contact us via e-mail at: sales@perfect-furniture.co.uk

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